16. Behavioral cost
System or one of it's features will not be used. The cost, in terms of effort
or time, must be less than the cost of using a homative technology or not
performing the act at all. So, Sally is sitting in her office and wants
to find out how to debug her Perl program. She could 1. look it up, 2. Send
e-mail to staff, 3. walk down the hall to Fred's office or 4. drop in on
Ed who really knows using a groupware connection. She'll take the path of
least resistance - either walk to Fred's office or talk to Ed. The result
will be determined by the amount of effort required to get a quality result.
Example(s): Portholes, ambushes, virtual hallways, a whole class of lightweight,
easy to invoke, tools.
Back to System
- Minimize user effort