16. Behavioral cost

System or one of it's features will not be used. The cost, in terms of effort or time, must be less than the cost of using a homative technology or not performing the act at all. So, Sally is sitting in her office and wants to find out how to debug her Perl program. She could 1. look it up, 2. Send e-mail to staff, 3. walk down the hall to Fred's office or 4. drop in on Ed who really knows using a groupware connection. She'll take the path of least resistance - either walk to Fred's office or talk to Ed. The result will be determined by the amount of effort required to get a quality result.

Example(s): Portholes, ambushes, virtual hallways, a whole class of lightweight, easy to invoke, tools.

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