24. Non-anxiety provoking
This obviously applies to synchronous group activity. I have in mind those
instances when the bandwidth of communication causes a collapse of social
cues which we normally use to gauge our behavior, for example, audio displays,
poor picture quality, poor audio transmission. This causes users to be ill
at ease and experience difficult focusing on the task at hand. The anxiety
seems to be proportional to the bandwidth in excess of text, perhaps because
people's expectations increase only to be disappointed as the system fails
to deliver what the inclusion of additional bandwidth had promised.
Example(s): Maximize communication bandwidth (datawise, viewwise, audiowise,
etc.) frame rate. Talking heads video conferencing is not always perceived
as valuable but upper body with gestural communications is beneficial (e.g.
Australia outback aborigine, use of video conferencing)
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