Tom Peters, Nancy Austin.
A Passion for Excellence: the leadership difference.
Fontana. 1985
rating : 3 : worth reading
In this sequel to the best-ever-selling business book
In Search of Excellence the authors divulge
the three secrets of long-term excellence:
• Superior customer or client service
• Constant innovation
• Full use of the abilities of every company employee
But one element links these together: leadership. And the heart and soul of the whole concept is Managing By Wandering About (MBWA)
Dedicated to innovative leaders everywhere, this book is for all concerned about the pursuit of excellence in the business world and in public service.