David Patching.
Practical Soft Systems Analysis.
Prentice Hall. 1990
(read but not reviewed)
• Basic systems concepts are explained, with particular reference to formal models and characteristics, human activity systems, and the difference between hard and soft methods of problem-solving
• The soft systems approach is then explored in detail – its purpose, the terminology used, the construction and use of rich pictures, information analysis, model development, the client/analyst relationship, and how to identify system characteristics in real situations
• The final part provides the full practical element, demonstrating how to utilise soft systems ideas for a variety of problem-solving tasks; ranging from organisational analysis, the construction of information models, setting up and implementing an audit of procedures, and developing the user requirement for computer systems. A set of application guidelines is also included, providing a concise summary of advice for would-be exponents of the soft systems approach
The material is presented in a manner that will appeal to a wide readership – practitioners in the management services field, system students and analysts, and all managers who seek to make improvements within their organisational environment.